What’s wrong with it?
Pick your appliance, find the symptom, see what usually causes it. Repair visits across Buena Vista, Lexington & Rockbridge County.
Washer troubleshooting
Full washer section| Problem | Possible cause | What we do |
|---|---|---|
| Won’t drain, water left in the drum | Clogged pump filter, kinked drain hose, failed drain pump | Clear the filter and hose, test the pump, replace it if it isn’t pumping. |
| Won’t spin or spins slowly | Unbalanced load, worn drive belt, failed lid switch or door lock, broken motor coupler | Check the lock and switch, inspect belt and coupler, replace the worn part. |
| Leaks onto the floor | Torn door boot gasket, loose hose connection, failed pump or tub seal | Trace the leak with the cabinet open, then replace the gasket, hose or seal. |
| Loud banging or grinding on spin | Worn tub bearings, broken suspension springs or shock absorbers, a coin or bra wire in the pump | Inspect suspension and bearings, remove debris, quote the repair before starting. |
| Won’t fill or fills slowly | Clogged inlet screens, failed water inlet valve, low water pressure | Clean the screens, test the valve coils, replace the valve. |
| Door won’t unlock | Water still in the drum, failed door lock assembly, control fault | Drain the tub, test the lock, replace the lock assembly. |
| Smells musty | Mildew in the door gasket, dirty pump filter, detergent buildup | Clean gasket and filter, run a cleaning cycle, advise on detergent dosing. |
Dryer troubleshooting
Full dryer section| Problem | Possible cause | What we do |
|---|---|---|
| Runs but doesn’t heat | Blown thermal fuse, failed heating element (electric), weak igniter or gas valve coils (gas), tripped high-limit thermostat | Test the heat circuit part by part, replace the failed component, check the vent so it doesn’t happen again. |
| Takes too long to dry | Clogged lint screen or exhaust vent, crushed vent hose, weak heat source | Check airflow at the outside hood, clear the vent run, check heater output. |
| Won’t start | Door switch, start switch, thermal fuse, broken drive belt | Test the start circuit, replace the failed switch, fuse or belt. |
| Motor hums but the drum doesn’t turn | Broken drive belt, seized idler pulley, motor fault | Replace the belt and idler pulley, test the motor. |
| Squealing, thumping or scraping | Worn drum rollers, idler pulley, drum glides or felt seals | Replace rollers, glides and seals as a set. |
| Very hot cabinet or a burning smell | Restricted vent, lint packed inside the cabinet | Stop using it. Clean out the cabinet and vent, test the thermostats. |
Refrigerator troubleshooting
Full refrigerator section| Problem | Possible cause | What we do |
|---|---|---|
| Not cooling, but the light is on | Dirty condenser coils, failed condenser fan, compressor start relay | Clean the coils, test the fan and relay, check the compressor. |
| Freezer cold, fridge warm | Frost-blocked evaporator, failed defrost heater or thermostat, evaporator fan | Inspect the evaporator, test the defrost system, replace the failed part. |
| Ice maker stopped making ice | Water supply off or frozen line, failed inlet valve, ice maker module | Check the supply, test the valve and module, replace what failed. |
| Water on the floor or under the crisper drawers | Clogged defrost drain, leaking water line or filter housing | Clear the drain, repair the line or housing. |
| Clicking, buzzing or loud running | Fan blade hitting ice, start relay, condenser fan motor | Find the source, clear the ice, replace a noisy fan or relay. |
| Runs all the time | Dirty coils, worn door gaskets, defrost problem, low refrigerant | Clean coils, check seals, test defrost. Sealed-system work is quoted separately. |
Range & oven troubleshooting
Full range & oven section| Problem | Possible cause | What we do |
|---|---|---|
| Oven won’t heat | Failed bake element (electric), weak igniter (gas), temperature sensor, control board | Test each part in the heating circuit, replace the one that failed. |
| Bakes unevenly or runs hot or cold | Faulty temperature sensor, failing element, worn door gasket, calibration | Measure the real temperature, replace the sensor or gasket, recalibrate. |
| Gas burner won’t light or keeps clicking | Wet or dirty burner cap, cracked spark electrode, spark module, misaligned cap | Clean and align the burner, replace the electrode or spark module. |
| Electric burner or element is dead | Burned-out element, loose terminal, infinite switch | Test the element and switch, replace the failed part. |
| Door won’t close or stays locked | Broken hinge, worn gasket, self-clean lock motor stuck | Replace hinges or gasket, test and free the lock. |
| Error code, or controls don’t respond | Touchpad failure, control board, power supply fault | Read the code, test the board and keypad. |
Dishwasher troubleshooting
Full dishwasher section| Problem | Possible cause | What we do |
|---|---|---|
| Water left in the bottom | Clogged filter, blocked drain hose or air gap, failed drain pump, disposal knockout plug | Clean the filter and drain path, test the pump. |
| Dishes not getting clean | Dirty filter, blocked spray arms, low water fill, failing wash motor | Clean the spray arms and filter, check the fill level, test the motor. |
| Leaks from the door | Worn door gasket, wrong detergent (too many suds), cracked spray arm, unit not level | Replace the gasket, level the unit, check the spray arms. |
| Won’t start | Door latch switch, child lock on, control board, no power at the outlet | Check the latch and power supply, test the controls. |
| Doesn’t dry | Rinse aid empty, failed heating element or fan, high-limit thermostat | Test the drying system, replace the failed part. |
| Won’t fill | Failed inlet valve, stuck float switch, water supply off | Free the float, test and replace the valve. |
How a repair visit works
- Call or send a request. Tell us the appliance, the brand, the model number and what it’s doing.
- Diagnosis at your home. The technician finds the cause and gives you the price before any work starts.
- Repair. Common parts are fitted on the first visit where possible; anything special is ordered and fitted on a return trip.
- Test run. The appliance runs a full cycle with you before the job is closed.
Repair or replace?
A common rule of thumb: if the appliance is past half of its expected life and the repair would cost more than half the price of a new one, replacing usually makes more sense. Below that line, repair is almost always the better value.
Typical life expectancy, from the National Association of Home Builders’ study of home components.
| Appliance | Typical life, years |
|---|---|
| Washer | about 10 |
| Dryer | about 13 |
| Refrigerator | about 13 |
| Range | 13 to 15 |
| Dishwasher | about 9 |
Service area
- Buena Vista
- Lexington
- Glasgow
- Natural Bridge
- Fairfield
- Raphine
- Goshen
- Rockbridge Baths
- Brownsburg
- Vesuvius
Outside these towns? Call and ask, nearby addresses in Rockbridge County are usually covered.
Found your problem in the chart? Book the repair.
Call (540) 555-0147 Send a service request